Prescription Processing Changes, Effective 6/1/18

In an effort to combat the opioid crisis, the state of Michigan has passed legislation that impacts the steps all providers must take before prescribing a controlled substance of any kind. This important legislation requires that prescribers review the patient’s NarxCare report before every refill of a controlled substance. As a result, please be advised of the following updates:

-Several extra steps must be taken before any prescription request can be fulfilled, so please allow 1-3 business days for your requests to be processed.

-If your provider has concerns after reviewing your NarxCare report, your prescription request may not be fulfilled until your provider has a chance to talk with you.

-After-hours calls to the on-call phone requesting a controlled substance refill will not be fulfilled until our providers are back in the office and have had the opportunity to review your prescription history.

Thank you for your patience regarding our new process. We are committed to the safety of our patients and appreciate your cooperation.