Important Information About Prescription Refills
To ensure quality medication management, it is RCBM policy that treatment plans are reviewed on a regular basis. For this reason, patients are required to be seen by their prescribing clinician every three months.
We recommend that you review your prescriptions before accepting them from your pharmacist and paying your co-pay. Ensure each prescription is for the exact medications we prescribed. This is a very effective way to avoid medication errors.
In addition:
- Please allow 48 hours for your refill to be completed.
- If you are wondering if your pharmacy has received your prescription, please contact them directly.
- If your pharmacy is out of stock, please email the new pharmacy address and phone number to prescriptions@rcbm.net
- Patient can transfer non-controlled medications by contacting their pharmacy. The pharmacy can directly transfer to another pharmacy.
- Only a prescriber can make changes to current prescriptions.
- Please note that all prescription refills should be submitted through the patient portal.
Didi Nuculaj coordinates all prescription refill requests. In this video, she discusses the process for requesting and refilling prescriptions. Didi reminds patients that the best and most efficient way to request refills is through the patient portal. Please take time to listen to her important message so that you understand the steps involved in refilling your prescriptions.
Patient Portal Troubleshooting Tips:
-Patient’s date of birth must be entered in the following format:
June 1, 1965 would be 06/01/1965
-Patient must register for the portal using the e-mail address on file
-When signing up, the patient’s name must match what RCBM has on file for the patient
-A parent can sign up for more than one account (self and child, two children, etc.) as long as they are using the email that is on file in the child/children’s charts
