This privacy notice discloses the privacy practices for rcbm.net. This privacy notice applies solely to information collected by this website. It will notify you of the following:
1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only staff who need the information to perform a specific job (for example, customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
If you feel that we are not abiding by this privacy policy, you should contact us immediately at bprice@rcbm.net.
SMS Text Messaging Terms of Service
Rochester Center for Behavioral Medicine (“RCBM,” “we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect information you provide to us, including through SMS text messaging.
Information We Collect
We may collect personal information you voluntarily provide, including but not limited to:
- Name
- Phone number
- Email address
- Appointment-related information
We do not collect sensitive clinical details via SMS.
Use of SMS Messaging
If you provide your phone number and opt in to SMS communications, RCBM may use text messaging to send:
- Appointment reminders
- Scheduling or administrative updates
- Practice-related notifications
SMS messages are not used for clinical advice, diagnosis, or emergency communication.
Data Sharing
We do not sell or rent your personal information. We may share limited information with trusted third-party service providers (such as SMS vendors) solely for the purpose of delivering communications on our behalf. These vendors are required to maintain appropriate safeguards.
HIPAA & Healthcare Communications
SMS messaging is not a secure method of communication. By opting in, you acknowledge and accept the inherent privacy risks of text messaging. For protected health information (PHI), we use HIPAA-compliant systems.
Your Choices
You may opt out of SMS communications at any time by texting STOP. You may request assistance by texting HELP.
Data Security
We take reasonable administrative, technical, and physical measures to protect your information. However, no electronic communication method is entirely secure.
Updates to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.
Contact Us
If you have questions about this Privacy Policy, contact: Rochester Center for Behavioral Medicine bprice@rcbm.net
RCBM Terms of Service (SMS Messaging)
By providing your mobile phone number and opting in to receive text messages from Rochester Center for Behavioral Medicine (“RCBM”), you agree to the following Terms of Service.
SMS Consent
You consent to receive SMS communications from RCBM, which may include appointment reminders, scheduling notices, and administrative updates.
Message Frequency & Fees
Message frequency varies. Message and data rates may apply depending on your mobile carrier and plan.
Opt-Out & Help
You may opt out of receiving SMS messages at any time by texting STOP. For assistance, text HELP.
No Emergency or Clinical Use
SMS messaging is not intended for:
- Medical emergencies
- Crisis situations
- Clinical advice
If you are experiencing a medical emergency, call 911 or go to the nearest emergency room.
Service Availability
SMS delivery is subject to mobile carrier availability and is not guaranteed. RCBM is not responsible for delayed or undelivered messages.
Modification or Termination
RCBM reserves the right to modify or discontinue SMS services at any time without notice.
Privacy
Your participation in SMS messaging is subject to our Privacy Policy, which describes how your information is collected, used, and protected.
DMCA Compliance Section
Rochester Center for Behavioral Medicine is committed to respecting the intellectual property rights of others. As part of our commitment to the Digital Millennium Copyright Act (DMCA), we have established the following procedures for addressing copyright infringement claims on our platform.
Notice of Copyright Infringement
If you believe that your copyrighted work has been used or reproduced on our platform in a way that constitutes copyright infringement, please provide us with the following information:
A physical or electronic signature of the copyright owner or a person authorized to act on their behalf.
Identification of the copyrighted work(s) claimed to have been infringed. Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, along with information reasonably sufficient to permit us to locate the material.
Please provide the specific URL or other unique identifier of the allegedly infringing material.
Information reasonably sufficient to permit us to contact you, such as an address, telephone number, and, if available, an email address.
A statement that you have a good faith belief that the use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
A statement that the information in the notification is accurate, and, under penalty of perjury, that you are authorized to act on behalf of the copyright owner.
Counter-Notification
If you believe that your material has been removed or disabled by mistake or misidentification, please provide us with the following information:
Your physical or electronic signature.
Identification of the material that has been removed or to which access has been disabled, and the location at which the material appeared before it was removed or disabled.
A statement, under penalty of perjury, that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification.
Your name, address, and telephone number, and a statement that you consent to the jurisdiction of the federal district court for the judicial district in which your address is located, or if your address is outside of the United States, that you consent to jurisdiction in any jurisdiction where the service provider may be found and that you will accept service of process from the person who provided the original notification or an agent of such person.
Please send all notices and counter-notices to:
Rochester Center for Behavioral Medicine, 441 S. Livernois, #100, Rochester Hills, Michigan 48307, bprice@rcbm.net.
Please note that, in accordance with Section 512(f) of the DMCA, any person who knowingly materially misrepresents that material or activity is infringing may be subject to liability.
