Screening contract and assessment materials

I did not receive the Screening Contract, even though my clinician said I would receive it shortly after my appointment. When can I expect this email to arrive?

  • Screening contracts are sent to patients immediately upon completion of a clinician's referral form.
  • If you have not received it, please search your email for ”RCBM Screening Contract”.

*Make sure to check your spam/junk folder too!

  • If you cannot find the Screening Contract, please get in touch with COMPASS at our General Diagnostic Screening department at screeningteam@rcbm.net or TEXT (248) 609-4483 with your name (or your patient's name, if applicable). You may also contact your clinician at their email address to notify us that you have not received the Screening Contract yet. We will send/resend it to you on the following business day.

I submitted the Screening Contract. When will I receive my Assessments?

  • You can expect to receive your diagnostic screening materials within 5 business days of receiving your signed Screening Contract form. The email will have RCBM Diagnostic Assessments in the subject line.
  • If it has been more than 5 business days, please search your email for “RCBM Diagnostic Assessments.”

*Make sure to check your spam/junk folder too!

If you cannot find them, please get in touch with COMPASS at our General Diagnostic Screening department at screeningteam@rcbm.net, or with your clinician at their email address, to let us know you have not received the diagnostic screening materials yet. We will send/resend it to you on the following business day.

The Assessment link(s) I was sent are not working. What should I do?

  • First, please ensure you complete the assessments in Google Chrome, as they work best in this browser. Check that the web browser is fully expanded to view all the screen contents.
  • If the assessment continues to report errors, please clear your browser history and cookies, then try the links again.
  • If the problem persists, please contact your psychometrician at their email address, and they will troubleshoot the issue promptly.

Scheduling a Results session and Obtaining the Screening Report.

How soon after I complete screening will I be contacted to schedule my Results appointment?

  • After you complete all of the assessments, you will receive a phone call from the RCBM front office to schedule your results appointment.
  • You will receive this phone call within 5 business days of submitting your final assessment (excluding holidays).
  • If you believe you have completed all of the assessment links and have not received a call to schedule your results appointment after 5 business days, please 
    • 1) Review the original email sent to you by your Psychometrician and double-check that you have completed all the assessment links, and then 
    • 2) Contact your Psychometrician via email to confirm all assessments have been completed.

Will I receive a copy of my Diagnostic Screening Report?

  • After your results session with your RCBM clinician, you will receive a copy of your report via email. If you do not receive a copy after your session, please contact the Front Office at (248) 608-8800.